Returns are accepted under conditions on all orders (except UK and U.S. orders). We currently cannot accept returns on UK and U.S. orders due to long transit time and complexities with customs.
When purchasing from ÀMonBelAmour, please be reminded to shop wisely as we do not offer refunds, exchanges or returns without a valid reason and convincing evidence. We suggest you to inspect your package upon arrival and to film a video recording the unboxing (kindly make sure the video is one single continuous clip) so that we can verify in case of problems and process your complaint as efficiently and accurately as possible. If there is an issue with your item(s), please contact us within 48 hours of delivery with your unboxing video.
All sales are considered final unless valid reasons and evidence are given. If you are not feeling certain, or would like to request more information, we are always happy to answer any enquiries about the item(s) via email info@amonbelamour.com or Instagram inbox.
Item(s) can ONLY be returned under the 3 following circumstances:
- Products arrived damaged (unboxing video & photos required).
- Incorrect/wrong or missing products (unboxing video required).
- Item is incorrect size label and/or incorrect color (videos required).
Return Guidelines
To make return service as easy as possible, please strictly follow the guidelines as below:
- Contact with our customer service to get a return/exchange authorization and return address within 3 days upon receipt. Items returned after 3 days and items returned without first requesting a return will not be accepted.
- Do not send the item(s) back to the address on the package. If your return/exchange request is accepted, we'll send instructions on how and where to send your package.
- ÀMonBelAmour does not extend price adjustments or partial refunds on orders made prior to the promotion.
- Merchandise must be returned in its original condition, unwashed, unworn, with tags in place.
- Items can not be returned in the process of shipping.
- Last Chance/Limited Edition/Final Sale items are not eligible for returns or exchanges.
- All lingeries and bodysuits are FINAL SALE due to hygiene reasons.
- ÀMonBelAmour strictly doesn't support these kinds of reasons: not as expected, changed mind, delays in delivery, the style doesn't suit, item doesn't fit, no longer need the item(s),…
- Pre-order items can not be returned, refunded or exchanged.
- Items can not be returned in case of wrong size selection. In accordance with our environmental policy, we do not approve fast fashion (order, try on and return), and want to limit polluting round trips of goods.
- If you receive an item which is damaged, you must contact Customer Service within 48 hours of delivery.
- We are unable to accommodate direct exchanges. If you would like to exchange, please return your order and place a new one.
- For returns from Canada, Australia and The UK, as of January 1st, 2024, we no longer accept returned package(s) shipped by Canada Post/Australian Post/Royal Mail. We accept ONLY returned package(s) shipped by DHL Express. Proof of postage and valid tracking number are required.
- Any loss or damages in transit of return are the responsibility of the customer, so be sure to keep the proof of postage and a record of tracking number as a reference.
- Customs Duties: The postage and possible TAXES incurred by the return or exchange are fully borne by the customer, otherwise after 30 days, the package will be automatically returned and additional storage fees may be incurred.
The below conditions are NOT related to quality issues:
- Loose threads, raw edges, thickness, touch, and color difference in monitor display are not considered as quality issues;
- Subjective dissatisfaction in style, color, and changes in personal reason is not considered as quality issues;
- Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors are not considered as quality issues;
- Defective goods that have been clearly indicated at the time of purchase are not considered as quality issues and will not be accepted for returns.
- Sizing issues are not considered as quality issues.
Restrictions
We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you. If you find that your order information is wrong, please contact us at info@amonbelamour.com with your order number and correct information before your order is shipped out.
Return shipping costs
It's important to note that return shipping costs are not covered by ÀMonBelAmour. The customer will be responsible for paying a DHL Express shipping label and will need to retain proof of postage in the event that there is an issue in the postage process. We do not accept returns which do not have a tracking number because we won’t be able to identify which return package is yours.
Once we have received the item back and it has been checked, we will refund you the original amount minus (initial shipping costs + initial Customs Duties of your country + 30% China's Customs Import Tax). Purchases made using PayPal will have the non-refundable PayPal fees deducted from your final refund. If you have received free shipping, returned item(s) will have our standard shipping costs deducted from the amount.
Keep in mind that the initial Customs Duties that we have paid to get the package cleared in the customer's country and the China's Customs Import Tax (VAT) incurred by the return or exchange will NOT be covered by ÀMonBelAmour: this will be deducted from the final refund.
Once your item has been returned and accepted for a refund, we will refund you via your original payment method. This may take between 20-28 business days to clear. We are also happy to offer a credit note to be used on the website.
By making a purchase from ÀMonBelAmour, you agree to abide by the terms of this refund policy. Any violation of our terms and policies may result in you being permanently banned from shopping at ÀMonBelAmour.
Please contact info@amonbelamour.com or Instagram inbox @amonbelamour with any further enquiries.