We do not offer this payment method on our website. However, you have the possibility to pay in installments in our Depop store with Klarna (only if Klarna is available in the country of purchase). Not all of our products are available in the Depop store, feel free to contact us if the product(s) you'd like to purchase are not listed in our Depop store.

If your credit card is declined when trying to make a purchase on our website, please use PayPal to checkout. You also have the possibility to order in our Depop store, contact us if the product(s) you'd like to purchase are not listed in our Depop store.

We process payments in Euro (EUR). You may choose different currencies to show product prices on our website but the payments will be processed in Euro. The prices you see on our website might also be different to what you are charged on your credit card account depending on currency exchange rates and fees your bank uses.

We do not accept order cancellation as all our orders will be processed immediately, but we may be able to make changes to your order. Please get in touch with our customer service via email if you would like to modify your order information within 24 hours.

Returns are accepted under conditions on all orders if postmarked within 3 days of delivery. U.S. orders are final sale, no returns or exchanges.

• 3 days of the item(s) being delivered to you
• Returns form filled out and included in returns package
• Merchandise must be returned in its original condition, unwashed, unworn, with tags in place.
• Cost of return postage is payable by the customer.

We reserve the right to refuse return of an item if we believe it is not in the original condition as it was shipped. Any returns that do not meet these requirements will be returned at the customers expense.

Visit our Returns page for more information.

Please message us or send an email to info@amonbelamour.com with the following information if you want to make a return:
Full Name:
Order Number:
Email Address:
Item you want to return:
Reason for return (choose from one of the following):
a. Wrong colour (e.g: The dress has 2 color options: Pink and White. You've ordered the Pink but you received it in White. Video required)
b. Wrong size (e.g: You've ordered size S but the dress you received has a M label. Video required)
c. Faulty item (photos & unboxing video required)

Our Return Policy does not support these kinds of reasons: item doesn't fit, item doesn't meet my expectation, the style doesn't suit, changed mind, delays in delivery, don't need anymore,...

Please contact us for return address and do not return to the address on the package!

Basically, all sold items are non-returnable, non-exchangeable and non-refundable unless valid reason(s) and evidence are given. If you have any problems with your purchase, kindly immediately contact us at info@amonbelamour.com or IG inbox @amonbelamour.

For making a request an exchange or return, you need to inform us by email within 3 days upon receipt and get our confirmation before sending it back. Item(s) returned to us must be in original condition and returned within 3 business days with a valid tracking number, otherwise we won’t be able to identify which return package is yours.

Keep in mind, we reserves the right to reject the return products that do not meet our requirements and under such circumstances, the package will be sent back to you (depending on the terms of use of the shipping service you chose, you may be required to pay an additional fee to receive your return package).

We do not accept returns in case of wrong size selection. In order to avoid disappointments of this kind, please carefully read the item description and refer to the item Size Measurements/Chart before placing an order as most of our clothing comes in Asian Sizes which differ from US/EU/UK/AU sizes, we also have a Size Guide page to help you measure your body correctly. Please be sure to check the Size Chart before ordering (manual measurements are allowed to have +/- 1-3cm difference) - by comparing the item measurements to your own measurements, you should get a pretty accurate fit and be able to find out which size you should order or contact us for assistance. Furthermore, in accordance with our environmental policy, we do not approve fast fashion (order, try on and return), and want to limit polluting round trips of goods.

We are very sorry, we are unable to process size exchanges due to the limited stock of our merchandise.Please be sure to check the Size Chart before ordering or contact us for assistance.All of our textiles come with a size guide to help our friendly customers avoid this kind of inconvenience. Our team took care to measure each item and add the corresponding comment in each description. Therefore, the buyer assumes full responsibility for products that are too small / large.

We hope this does not happen, and we do apologize if you receive a damaged item. Please contact customer service within 48 hours of delivery so we may help resolve this!

Once we have received the item back and it has been checked, we will refund you the original amount minus (initial shipping costs + initial Customs Duties of your country + 40% China's Customs Import Tax). Purchases made using PayPal will have the non-refundable PayPal fees deducted from your final refund. If you have received free shipping, returned item(s) will have our standard shipping costs deducted from the amount.

This may be frustrating news, and it’s understandable if you feel this way. After all, giant companies like Zara, H&M offer free returns. Why shouldn’t we do the same to remain competitive?

The reasons for our policy are as follows:

1. Reverse Logistics Costs

Reverse Logistics is the process of receiving returned items and deciding what to do with them. For huge companies, this may not be much of an issue. Their massive warehouses can usually handle forward-and-reverse logistics considerations easily. For a small company, this costs time and can be expensive. These extra expenses are challenging to spare without price increases across the board.

2. Environmental Impact

Many large companies accepting free returns still do not have the capacity to hire enough people to check every single item sent back. Doing so would cost more than simply throwing away what is returned. Every year the equivalent of 5 billion tons of returns end up in landfills - adding pollution to our planet. Unfortunately, the effects on the environment do not stop there.

For carriers to transport an item in both directions, the environmental impact is essentially doubled with every purchase. Multiply this by the vast number of people who buy multiple items with the thought that they will return one of them, and you create astronomical, environmental costs.

For the above two reasons, we don’t offer free returns. We care about the environment, and we don’t want to raise our prices to handle reverse logistical costs.

That being said, while we’d love to have your business, we ask that you PLEASE think through your decision before placing an order. We pride ourselves on offering exceptional service and products, so we want to make sure that you understand why our policies are the way they are. And hey, if you’re ever unsure about what to get someone else and you don’t want to have to worry about returns, you can always get a gift card!

It’s going to take a combined effort if we are going to help save the planet. Our “no free returns” policy is one way in which we are doing our part to keep our environmental footprint as small as possible.