Shipping Policy

We offer international shipping services. Nothing means more to us than providing our customers with great value and exceptional service. We are committed to growing to meet the needs of all our customers, delivering a service that exceeds expectations, anywhere in the world.

Our warehouse is located in China. For Standard Shipping, once the package arrives in your country, it will generally be delivered by your local postal service. However, there are certain locations to which we are unable to ship. If you are located in one of these countries, please contact us.

For most countries, it typically takes us 3-5 business days to verify the transaction, examine the products, pack the orders, and hand them over to our shipping courier, ensuring that everything our customers receive is in perfect condition. During periods of high volume, it may take up to 7 business days for your order to ship. Please note that we do not ship during Chinese holidays. ÀMonBelAmour is not responsible for delays due to local disruptions.

For these countries: Montenegro, India, Algeria, Iraq, Bosnia and Herzegovina, Azerbaijan, Georgia, Nepal, Armenia, Morocco, Colombia, Bangladesh, Uruguay, Jordan, Cyprus: the order processing time is about 10-15 workdays.

You will receive an email with tracking information once the order has been shipped. Please ensure that the email address provided at checkout is correct. If you do not receive a shipping email, kindly check your spam folder or contact us.

Please read here

Please note that shipping time does not include order processing time and production time of the product.

Standard Shipping (under standard circumstances)

• North America: 10-20 days
• Australia, New Zealand and Oceania: 10-20 days
• Europe: 10-20 days
• Asia Pacific: 5-10 days
• Japan: 7-12 days
• Latin America and the Caribbean: 2-3 Business Weeks
• North Africa and the Middle East: 2-3 Business Weeks
• Sub-Saharan Africa: 1-3 Business Weeks

There may be delays in delivery due to the pandemic, war, customs processes, weather, and other factors beyond our control. Some remote cities or areas may also require additional time for delivery. There is no guarantee of an exact delivery date, and all shipping times are estimates, not 100% guaranteed.

Please choose Express Shipping available at checkout, or message us before placing an order if you need a rush order or require the item(s) by a specific date. We do not accept order cancellations and will not be held responsible for any delivery delays.

Please note that adding a note to a paid order to expedite delivery is not effective. All special requests or specific concerns must be addressed prior to payment.

With some shipping companies, it may take 2-3 business days for the tracking information to update in the system. If your order was shipped more than 7 business days ago and there is still no information available for your tracking number, please contact us.

Currently, customs duties and importtaxes to European Union, Australia, United Arab Emirates, Qatar, Saudi Arabia, New Zealand, Israel and the United Kingdom are covered by us.

For customers from the United States, Kazakhstan and Peru, shipments from all of our warehouses are delivery duty unpaid. For both free and paid deliveries, you will need to make sure that you cover any in-going customs or tax costs should any be incurred when shipping to your destination.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

We offer free standard shipping for orders over 100€ to most countries. Shipping destinations and costs for orders under 100€ will be displayed at checkout.

Please contact us as soon as possible if you need to update your address information. Once your items have been shipped, we cannot update the address, and we recommend that you reach out to the local courier for any address changes.

If your package cannot be delivered due to an incomplete or incorrect address, it will be returned to international customs for destruction or abandoned by the local courier. Please note that we will not be responsible for any loss or additional costs (including package loss and reshipping fees) incurred due to an incomplete or incorrect delivery address. Therefore, please ensure you provide us with complete and accurate address information.

Please keep in mind that while we hand packages over to the shipping company, they are responsible for delivery. Not all circumstances are within our control, and you are responsible for tracking your package and ensuring its receipt. Any claims for lost packages must be filed within 21 days of the order being shipped.

If a package is confirmed as lost, please provide us with the documentation issued by the shipping company confirming the loss. This will help us verify your claim, enabling us to either send you a new package at no charge or issue a full refund.

If you have any further questions, please feel free to contact us at info@amonbelamour.com or Instagram inbox @amonbelamour. Our team is here to answer any questions and assist you in making the right decisions.

Please note that starting April 10th, your orders will be shipped from France due to Trump's tariff on goods from China. This means that processing your orders may take longer since your items will need to transit through France before we send them to the U.S., instead of our previous direct shipping from our warehouse in China.

While we're doing our best to help you avoid high tariffs on your packages, please understand that the potential processing delays, including transit in France, is beyond our control.

For orders to the U.S. placed after April 10, processing times will range from 10 to 20 days before your order can be shipped.

We will use La Poste (French Postal Service) as our standard shipping method, which typically takes an additional 10–15 workdays for delivery. If you need faster shipping, please reach out to us via email, and we’d be happy to provide a custom link for your order.

Returns are accepted under conditions on all orders (except UK and U.S. orders). We currently cannot accept returns on UK and U.S. orders due to long transit time and complexities with customs.

When shopping with ÀMonBelAmour, we kindly remind you to make your decisions thoughtfully, as we do not offer refunds, exchanges, or returns without a valid reason and supporting evidence. We recommend inspecting your package upon arrival and recording the unboxing process in one continuous video - starting from when the package is sealed to when it’s completely open. This helps us verify any issues and assist you more effectively. If you encounter any problems with your item(s), please reach out to us within 48 hours of delivery with your unboxing video.Please note that all sales are final unless valid reasons and evidence are provided. If you have any doubts or would like more information, feel free to reach out! We’re always happy to answer any questions about the item(s) via email atinfo@amonbelamour.comor through our Instagram inbox.

• Products arrived damaged (unboxing video & photos required).
• Incorrect/wrong or missing products (unboxing video required).
• Item is incorrect size label and/or incorrect color (videos required).

To make return service as easy as possible, please strictly follow the guidelines as below:

• Contact with our customer service to get a return/exchange authorization and return address within 3 daysupon receipt. Items returned after 3 days and items returned without first requesting a return will not be accepted.
• Do not send the item(s) back to the address on the package. If your return/exchange request is accepted, we'll send instructions on how and where to send your package.
• ÀMonBelAmour does not extend price adjustments or partial refunds on orders made prior to the promotion.
• Merchandise must be returned in its original condition, unwashed, unworn, with tags in place.
• Items can not be returned in the process of shipping.
• Last Chance/Limited Edition/Final Sale items are not eligible for returns or exchanges.
• All lingeries and bodysuits are FINAL SALE due to hygiene reasons.
• ÀMonBelAmour strictly doesn't support these kinds of reasons: not as expected, changed mind, delays in delivery, the style doesn't suit, item doesn't fit, no longer need the item(s),…
• Pre-order items can not be returned, refunded or exchanged.
• Items can not be returned in case of wrong size selection. In accordance with our environmental policy, we do not approve fast fashion (order, try on and return), and want to limit polluting round trips of goods.
• If you receive an item which is damaged, you must contact Customer Service within 48 hours of delivery.
• We are unable to accommodate direct exchanges. If you would like to exchange, please return your order and place a new one.
• For returns from Canada, Australia and The UK, as of January 1st, 2024, we no longer accept returned package(s) shipped by Canada Post/Australian Post/Royal Mail. We accept ONLY returned package(s) shipped by DHL Express. Proof of postage and valid tracking number are required.
• Any loss or damages in transit of return are the responsibility of the customer, so be sure to keep the proof of postage and a record of tracking number as a reference.
• Customs Duties: The postage and any applicable taxes incurred during the return are fully the responsibility of the customer. If not resolved within 30 days, the package will be automatically sent back to you and additional storage fees may apply.

1. Loose threads, raw edges, thickness, touch, and color difference in monitor display are not considered as quality issues;
2. Subjective dissatisfaction in style, color, and changes in personal reason is not considered as quality issues;
3. Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors are not considered as quality issues;
4. Defective goods that have been clearly indicated at the time of purchase are not considered as quality issues and will not be accepted for returns or refunds.
5. Sizing issues are not considered as quality issues.

We want to ensure smooth delivery for your order, so please note that we cannot be held responsible for any delivery issues caused by incorrect information provided by customers. This includes things like an incorrect address, contact number, or consignee's name. Unfortunately, in such cases, we won’t be able to process a refund. 

If you notice any mistakes in your order details, please reach out to us at info@amonbelamour.com with your order number and the correct information before your order is shipped out.

It's important to note that return shipping costs are not covered by ÀMonBelAmour. As the customer, you'll be responsible for paying for a DHL Express shipping label, and should keep proof of postage in case any issues arise during shipping. Please note that we cannot accept returns without a tracking number, as it helps us identify your return package. Once we’ve received the item back and completed our inspection, we’ll process your refund for theoriginal amount minus (initial shipping costs + initial Duties & Taxes of your country + 30% China's Customs Import Tax). If you benefited from free shipping, the standard shipping costs will be deducted from the refund.

Just a friendly reminder: the initial customs duties and import taxes we paid to clear the package in your country, as well as any China Customs import taxes (VAT) incurred during a return, will not be covered by ÀMonBelAmour. These charges will be deducted from your final refund.

Once your item is returned and accepted for a refund, we will process it using your original payment method. Please allow 20-28 business days for the refund to clear. Additionally, we’re happy to offer you a credit note that can be used on our website.

By making a purchase, you agree to our refund policy terms. Please keep in mind that any violations of our terms and policies may lead to a permanent ban from shopping with us.

Please contact info@amonbelamour.com or Instagram inbox @amonbelamour with any further enquiries.

Most of our pieces are made to order as we are aiming to reduce waste and the environmental impact of over production as well as emphasizing quality.

Preorder is a process where your purchase an item in advance of it being made. A pre-order item is a product that is not in stock, and that has not yet been produced.

Preorders allow small brands like ours to gauge customer interest and consequent demand, eliminating overproduction and waste.

Slow, small-batch fashion. We believe in creating small production runs of a few, thoughtful styles each season. We only produce clothing we truly believe in rather than constant drops of too many.

When you pre-order an item with us, you may have to wait a little longer for its delivery, but what you have to look forward to is a unique, made-to-order item crafted with love and attention, especially for you.

We are a small brand and only have the capacity to make a limited number of garments. By offering preorder we can ensure we are making the right quantities of the sizes our customers need without excess product.

We provide an estimated shipping date for preorders, however, please understand that we cannot guarantee an exact date. In general, PO items take about 2-5 business weeks to make. This amount of time is due to our small team of and the complexity of our designs.

Please note that production time will not be included in the shipping time. So the time span for the customers to receive a pre-order item is production time + processing time + shipping time.

If you purchase 'Pre-order' items and 'In-stock' items together, your order will not be shipped until Pre-Order item(s) released. We do this in an effort to reduce waste and only produce what is ordered. We appreciate your patience and support as we aim to be as environmentally sustainable as possible.

We do not plan on eliminating preorder but as our brand grows we would like to constantly have bestselling items (these are our base line that is not limited edition for the season).

By purchasing, you acknowledge this is pre-order and the time of delivery quotes are just an estimate. On rare occasions, preorder can run late or come early.

If you have any questions please reach out to us at info@amonbelamour.com

(please note Instagram DMs may be lost or hidden by Instagram so we cannot guarantee a reply to you on there)