We offer international shipping service. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Where do you ship from?
Our warehouse is based in China . When package lands in your country, it will be delivered by your local carrier.
Do you ship worldwide?
Yes. We provide international shipping. However, there are certain locations we are unable to ship to. If you happen to be located in one of those countries, please contact us.
Order Processing time / Shipping time
For most countries, it normally takes us 3-7 business days to verify the transaction, examine the products, packing the orders and handle them to our shipping courier to make sure everything our customers receive is in perfect condition.
***For these countries: Montenegro, India, Algeria, Iraq, Bosnia and Herzegovina, Azerbaijan, Georgia, Nepal, Armenia, Morocco, Austria, Colombia, Bangladesh, Uruguay, Jordan, Cyprus: the order processing time is about 10-15 workdays.
About Pre-order / Production Time
A pre-order item is a product that is not in stock, and that has not yet been produced.
Preorders allow small brands like ours to gauge customer interest and consequent demand, eliminating overproduction and waste.
Slow, small-batch fashion. We believe in creating small production runs of a few, thoughtful styles each season. We only produce clothing we truly believe in rather than constant drops of too many.
When you pre-order an item with us, you may have to wait a little longer for its delivery, but what you have to look forward to is a unique, made-to-order item crafted with love and attention, especially for you.
If a product is listed as PRE-ORDER or there is production time for the product, then it is a made-to-order item. The production time will be listed on that product page. Please note that production time will not be included in the shipping time. So the time span for the customers to receive a PRE-ORDER item is production time + processing/shipping time + delivery time.
How long does it take for the package to arrive?
***Please note that delivery time does not include order processing/shipping time and pre-order/production time of the product.
Standard shipping (under standard circumstances)
- North America: 15-25 days
- Australia, New Zealand and Oceania: 15-20 days
- Europe (None EU): 3-4 weeks
EU countries: 12-20 days
- Asia Pacific: 7-12 days
- Japan: 10-15 days
- Latin America and the Caribbean: 2-3 Business Weeks
- North Africa and the Middle East: 2-3 Business Weeks
- Sub-Saharan Africa: 1-3 Business Weeks
There may be some delay in delivery due to the pandemic, war, customs process, weather and other factors that we cannot control or interfere. Some remote cities or areas may also take longer times to deliver. There is no guarantee for an accurate delivery date. Please understand and wait patiently!
Please opt for Express Shipping available at checkout or message us before placing an order if you need a rush order or need the item(s) by a specific date. Order cancellation is only accepted within half-hour once payment is made. We will not be held responsible for any delays in delivery.
***Please note that it makes no sense to add a note to the paid order to urge the delivery. All special and specific concerns must be requested or asked before payment!
Customs Duties
For now, customs fees (VAT) to the United States, European Union, Australia, United Arab Emirates, Qatar, Saudi Arabia, New Zealand, Israel and the United Kingdom are paid by us.
For customers from Kazakhstan and Peru, shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers, especially if you choose Express Shipping for your order. If customers refuse to pay for VAT or the customs cannot reach customers by phone, the package will be disposed and we will not be responsible for the loss.
Customers agree to take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
How much does shipping cost?
We offer free shipping for orders over 100€ to most countries. For shipping destinations and shipping costs for orders under 100€, will reflect at check out (before payment).When will my orders be shipped?
A confirmation email will be automatically sent to your email address provided at checkout (please make sure it is correct) once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, therefore, order cancellation can only be accepted within half-hour of purchase.
It normally takes 3-7 business days for us to process your order. When we ship out your items, you will receive a shipping email which contains the tracking number/information of your package(s).
Remind: For pre-order products, it will take extra days to produce and ship (please refer to the products' description for information on production time.)
Do you provide tracking information?
Customers will receive an email once your order is shipped out that contains your tracking information. Please make sure that the email address provided at checkout is correct. If you do not receive a shipping email, please check your spam folders or contact us.
My tracking says "No information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was shipped out more than 7 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
Your items that are placed in one order can be shipped within one package or separate packages.
What if I was not available at the time of delivery to my doorstep?
Our first suggestion is that you provide your work address during checkout or an address that you feel someone will be available to receive during work hours or a PO Box number. If you are unavailable in the first delivery attempt, you will be contacted by the courier company. If you are unable to receive the delivery, please get in touch with the shipping company as soon as possible for a remedy in any such case.
What happens if my delivery fails?
Case A - Buyer's fault: incomplete/wrong provided delivery address
Please get in touch with us as soon as possible if you want to update your address information. If your items have been shipped, we can not update the address information and we'll suggest you to get in touch with local courier if you want to update your address information. If your package cannot be delivered due to the incomplete/wrong address information, your package will be sent back to international customs for destruction or abandoned by the local courier. Please note that we will NOT be responsible for any loss or extra cost (including package loss and resending cost) caused by the incomplete/wrong delivery address. So please make sure to provide us with complete and correct address information.
Lost/stolen parcel
Please read our Purchase Protection Policy for full details.
If you have any other questions, please feel free to contact us (info@amonbelamour.com) or Instagram inbox @amonbelamour, our team is here to answer any questions and help you make the right decisions.
Thank you for your understanding and cooperation!