Shipping & Delivery

How can I track my order?

You can track your order at parcelsapp, just enter your tracking number which should have been emailed or texted to you. If not, please contact us and we will help you track it.

How do I change the address on my order?

If you have entered an incorrect address, please contact us ASAP and we'll try to amend it for you. This can only be done before your parcel is sent. After it is sent, it is up to the shipping provider's discretion whether they can change it or not. If they cannot change it, it will eventually be returned to international customs for destruction or abandoned by the local courier in your country.

Please note that we will NOT be responsible for any loss or extra cost (including package loss and resending cost) caused by the incomplete/wrong delivery address. So please make sure to provide us with complete and correct address information.

Will I receive a shipping notification?

Normally, an email with tracking number will be sent to your registered email address once the order is shipped out.
*If you did not receive the email, you can check the following:
1. Please check whether the email address you used to placed the order is different.
2. Please check your junk email box / spam folder.
3. Please check if the email address provided at checkout is correct.

How long does it take for the package(s) to arrive?

Please consult our Shipping & Delivery Policy for full details.

Is my parcel delayed?

If it's been more than 7 working days (Mon to Fri) since you placed your order and you have not received an email with your tracking details, your parcel may be delayed due to Covid-19 disruptions. With the current pandemic situation and new global strains of Covid-19, our designers and manufacturers have been vigilant in protecting our garment workers so there have been production delays.

What to do with lost parcel?

If your parcel has been lost in transit, please reach out to customer support right away. If the tracking shows the parcel is delivered while you do not receive it, please provide us proof of lost parcel issued by the local shipping service/post office with your order information at info@amonbelamour.com then we'll send you new package for free.

If you're unable to provide us the documents proving the loss after the tracking information was marked as "Delivered" to the shipping address entered on order, we will not be held responsible for stolen or lost packages.

Cancellation & Return

Order Cancellation

We no longer accept order cancellation as all our orders will be processed immediately, but we may be able to make changes to your order. Please get in touch with our customer service via email if you would like to modify your order information within 24 hours.

Can I return or exchange a product purchased?

Basically, all sold items are non-returnable, non-exchangeable and non-refundable unless grossly description mistakes were made. However, we are human beings and we may make mistakes too. If you have any problems with your purchase, pls immediately contact us at info@amonbelamour.com or IG inbox @amonbelamour.

For making a request an exchange or return, you need to inform us by email within 3 days upon receipt and get our confirmation before sending it back. Item(s) returned to us must be in original condition and returned within 3 working days with a valid tracking number, otherwise we won’t be able to identify which return package is yours.

Keep in mind, we reserves the right to reject the return products that do not meet our requirements and under such circumstances, the package will be sent back to you (depending on the terms of use of the shipping service you chose, you may be required to pay an additional fee to receive your return package).

Returns Time Frame & Requirements

We offer store credits on returns that meet below requirements.
Store credits are valid for 30 days from issue and does not include postage.
• 3 days of the item/s being delivered to you
• Returns form filled out and included in returns package
• All clothing must be in original unworn and unwashed conditions with tags still attached and not damaged whistle in the customer's possession (make up stains, fake tan, perfume, deodorant, washing powder and odours on the garment)
• Cost of return postage is payable by the customer. We reserve the right to refuse return of an item if we believe it is not in the original condition as it was shipped. Any returns that do not meet these requirements will be returned at the customers expense.

How to make a return?

Please message us or send an email to amonbelamour@gmail.com with the following information if you want to make a return:
Full Name:
Order Number:
Email Address:
Item you want to return:
Reason for return (choose from one of the following):
a. Wrong colour (e.g: The dress has 2 color options: Pink and White. You've ordered the Pink but you received it in White. Video required)
b. Wrong size (e.g: You've ordered size S but the dress you received has a M label. Video required)
c. Faulty item (photos & video required)

Please kindly note that our Return Policy does not support these kinds of reasons: I wear it not as beautiful as the model, item doesn't fit, item doesn't meet my expectation, the style doesn't suit, changed mind, delays in delivery, don't need anymore, just simply want to return without a reason,...

❗Please contact us for our return address and do not return to the sender address on the parcel.

Please note:

1. All sizes on the chart are for the largest external sizes of the clothes, not your body size.
2. Our item is Asian Size, smaller than European or US size, please order 1-2 sizes up, or confirm your measurement before ordering.
3. All measurements are in cm (1cm=0.39 inch). There is 2-3cm difference according to manual measurement. Please checking the dimensions of the item, provided in the description, before purchasing an item to avoid the hassle and cost of returning an item. We offer store credit for incorrect sizing following above time frames and requirements.
4. Due to the light and screen, slight color difference should be acceptable.

What size should I order?

Our size guide is a general guideline for recommending what size we think best suits you! You can refer to here: Size Guidelines

However, please kindly note that some pieces may fit differently depending on the style, such as oversized sweatshirts which tend to run bigger than the general guidelines.

All the sizes are measured manually, so there might be a small degree of human error (2-3cm). If you are not sure about your size, we recommend you to make a measurement before making any purchase. If your size is in between two sizes, for example, between S and M, we recommend you to choose a size up.

We are always here to help you with choosing sizes, please don't hesitate to contact us so we can make sure you're satisfied with your decision.

Can I exchange an item for a larger or smaller size?

We are very sorry, we are unable to process size exchanges due to the limited stock of our merchandise. Please be sure to check the Item Size Chart before ordering or contact us for assistance.

All of our textiles come with a size guide to help our friendly customers avoid this kind of inconvenience. Our team took care to measure each item and add the corresponding comment in each description. Therefore, the buyer assumes full responsibility for products that are too small / large.

About color difference

Our product pictures strive to showcase the true color of the product, but due to the different imaging materials of your device and the problem of light intensity during indoor and outdoor shooting, slight color difference is sometimes inevitable. This is sometimes unavoidable in online shopping, but it cannot be regarded as a product quality problem.

Replacements on defective items

We'll replace items if they are defective or damaged. If you received a defective item, contact us and reply to our email, letting us know your item is damaged.

-If you choose to accept a replacement product, we will send you the replacement product within fourteen (14) days.
-If the item you want to exchange is not available, you will be issued store credit.

Alternatively, if you do not want a replacement, you can follow our returns procedure, however, shipping fees will not be refunded.

What is Purchase Protection Policy?

Please read here for full details.